Overview

Sapline (“we”, “our”, or “us”) is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding your data.

Information We Collect

We collect information you provide directly to us, including:

Account information (name, email address, organization name)
Operation data you enter (property details, production logs, collection records)
Communication preferences and feedback you provide

We also automatically collect certain technical information when you use our service, including browser type, device information, and usage patterns.

How We Use Your Information

To provide and maintain the Sapline platform
To improve our services, including our sap flow prediction models
To communicate with you about product updates
To provide customer support
To ensure the security of our platform

Data Ownership and Export

Your production data belongs to you. You can export your data at any time through the platform. If you close your account, we will delete your personal information within 30 days, though anonymized, aggregated data may be retained to improve our prediction models.

Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews.

Third-Party Services

We use select third-party services to operate Sapline, including authentication providers, hosting infrastructure, and weather data APIs. These services are bound by their own privacy policies and our data processing agreements.

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your account and data
Export your data in a standard format
Opt out of non-essential communications

Contact Us

If you have questions about this privacy policy or your data, please contact us at privacy@sapline.io.

Privacy Policy