Question 1

Do I need to pay to get started?

Accepted Answer

No. The Hobby tier is free and includes up to 3 locations, sap/boil logging, weather outlook, season analytics, and email support. No credit card required.

Question 2

Can I switch plans later?

Accepted Answer

Yes — upgrade or downgrade anytime. All your data carries over. If you downgrade while over your new location or team limits, you'll have a 30-day grace period to adjust. During grace, you keep access to your existing data, but new additions follow your new plan limits.

Question 3

Which features are in beta?

Accepted Answer

Core workflows are live across the platform. Some advanced capabilities, like tubing planning and select reporting/export tools, are currently marked beta or coming soon.

Question 4

What happens to my data if I cancel?

Accepted Answer

Your data is yours. You can export everything at any time. If you cancel a paid plan, your account reverts to the free Hobby tier — we don't delete your data.

Question 5

How accurate are the sap flow predictions?

Accepted Answer

Predictions use local weather data and your historical records. Accuracy generally improves as more seasonal data is logged for your operation. Sap run predictions are available on Sugarshack and above.

Question 6

Does it work with my existing setup?

Accepted Answer

Yes. Sapline works with any collection method — buckets, tubing, vacuum systems. No special hardware required. You log your data and Sapline handles the analysis.

Question 7

Can Sapline connect to my monitoring hardware?

Accepted Answer

Not yet — but hardware integrations are on our roadmap. Right now Sapline works alongside your existing setup with manual logging. If you're interested in sensor or vacuum gauge integrations, let us know what you use — it helps us prioritize what to build first.

Question 8

What counts as a "location"?

Accepted Answer

A location is a tapping zone (sugarbush), collection point, or processing facility (sugarhouse) — however you organize your operation. You can have unlimited taps per location on any plan.

Question 9

Is my production data private?

Accepted Answer

Yes. Your production data is never shared or sold. Only you and your team members can access it. We take data privacy seriously — see our privacy policy for full details.

Question 10

What if I have more taps than my plan allows?

Accepted Answer

Plans limit locations, not taps. You can have as many taps as you need at each location on any plan, including the free tier.

Features	Hobby	SugarshackMost Popular	Sugarhouse	Enterprise
Scale & Team
Locations / sugarbushes	3	8	20	Unlimited
Team members	1	3	10	Unlimited
Team management
Core Operations
Sap & boil logging
Weather outlook
Season analytics
Sap run predictions
Advanced analytics
Traceability & Production
Sap-to-bottle traceability
Bottling runs & lot codes
Sales & mass balance
Mapping & Infrastructure
Interactive mapping
Tubing planning		Beta	Beta	Beta
Equipment inventory
Compliance & Reporting
Document management
Training records
Visitor log
Pest control log
Allergen assessments
Organic workflow support
Certification report exports			Soon	Soon
Data & Support
Data import
Data export
Email support
Priority support
Custom integrations

Grows with your operation

Hobby

Sugarshack

Sugarhouse

Enterprise

Everything you need, at every scale

More capabilities coming soon

Common questions

Ready to try Sapline?